Job Description

Library Technical Support

This is a full-time, FLSA non-exempt position with the Carson City Library. Under general supervision, provides technical support work, including circulation, reference, computer lab, cataloging, patron assistance, and book processing.

Individuals may choose between the following Nevada PERS Retirement plans: Employer-Paid PERS: $20.9469 - $29.3256 hourly / $43,569.50 - $60,997.30 annually Employee/Employer-Paid PERS: $25.2700 - $35.3780 hourly / $52,561.60 - $73,586.24 annually To learn more about the Nevada Public Employees' Retirement System (PERS), click here (Download PDF reader). This position is covered by the Carson City Employees Association. The current collective bargaining agreement outlines the generous benefits offered to Carson City employees: click here.

This recruitment will remain open until recruitment needs are satisfied. Individuals are encouraged to apply immediately, as hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment.

Examples of Duties

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Performs complex technical and/or specialized library support work, which requires the exercise of independent judgment, the application of technical skills and a knowledge of detailed or specialized activities related to the library function(s) to which assigned.
• Answers patron questions and instructs patrons in the use of specialized library computerized systems.
• Shelving and general upkeep of library materials and facilities.
• Locates materials for patrons, retrieves reserve books, renews and checks books in and out and receives and records monies.
• Calculates and records fines and payments; types and mails overdue notices and bills.
• Processes books by labeling, stamping and affixing covers, pockets and cards; routes processed materials to appropriate destination.
• Interacts extensively, both in person and over the telephone, with patrons, district-wide staff and management, outside agencies, vendors, and other libraries.
• Orders additions to the collection following established guidelines; uses various computer systems to enter, edit and retrieve information; assigns call numbers to books and ensures appropriate documentation utilizing computerized systems.
• Receives and processes interlibrary loan requests and records all transactions.
• Receives and processes reserve requests; maintains reserve materials.
• Maintains accurate records and files.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing/participating as a member of a work team.
• Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call; provides information which requires the use of judgment and interpretation of policies and rules.
• May oversee and train volunteers and part-time staff others in work procedures.
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.

Typical Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience: Equivalent to two (2) years of college level course work in library sciences; AND two (2) years of library customer service/support experience; OR an equivalent combination of education, training and experience as determined by Human Resources. REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• May be required to possess valid driver's license

Required Knowledge and Skills Knowledge of:

• Library services, functions, reference materials and automated systems.
• Standard terminology and practices of library support work.
• Library public desk etiquette and methods of providing information.
• Business arithmetic.
• Standard office practices and procedures, including the use of standard office equipment.
• Computer applications related to library services.
• Financial record keeping and bookkeeping practices and techniques.
• Record keeping principles and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

• Performing technical, specialized, complex, difficult or technical office support work.
• Explaining and applying library policies and procedures.
• Answering patrons' questions.
• Instructing patrons in the use of specialized automated library systems.
• Exercising sound independent judgment within established guidelines.
• Performing a variety of office support work, including maintaining records and files, typing and data entry.
• Organizing, maintaining and researching office files.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Dealing successfully with commissioners, city staff at various levels, the public, in person and over the telephone.

Supervision Received and Exercised: Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms. The responsibility for achieving the work objectives, however, rests with a superior. Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions PHYSICAL DEMANDS & WORKING ENVIRONMENT: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a typical office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone; exposure to traffic conditions and external environment when traveling from one office to another.

Supplemental Information

Conditions of Employment:

1. All new employees will serve a probationary period of twelve (12) months. Such employees are not subject to the collective bargaining agreement and may be laid off or discharged during this period for any reason.
2. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
3. Any City employee may be required to stay at or return to work during emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.
4. Employees may be required to complete Incident Command System training as a condition of continuing employment.
5. New employees are required to submit to a fingerprint based background investigation and a drug screen which will be a cost to the employee. Employment is contingent upon passing the background and the drug screen.
6. Carson City participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered employment with Carson City must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 775.887.2103 or go to the U.S.

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